Employee Training
At Heritage Restaurant Consultants [HRC], we are dedicated to informing and educating restaurant owners, managers, and aspiring restaurateurs. Our goal is to provide you with the tools, insights, and inspiration you need to thrive in the competitive culinary industry.
Who We Are
HRC is your go-to resource for everything related to restaurant management and operations. Our team of experienced professionals offers valuable content designed to help you navigate the complexities of running a successful restaurant.
What We Offer
1. Expert Articles and Guides
Stay updated with our comprehensive articles and guides that cover a wide range of topics, including:
- Restaurant management best practices
- Effective marketing strategies
- Financial planning and budgeting
- Menu design and food trends
- Customer service excellence
2. Industry Insights
Get the latest insights from industry experts. We provide analysis and opinions on current trends, technological advancements, and market shifts to keep you ahead of the curve.
3. Practical Tips and Tools
Access practical tips and downloadable tools to streamline your daily operations, improve efficiency, and enhance the overall dining experience for your customers.
4. Success Stories
Learn from the success stories of established restaurateurs. Discover their challenges, strategies, and secrets to success, and apply these lessons to your own business.
5. Community and Networking
Join our growing community of restaurant professionals. Engage in discussions, share experiences, and connect with like-minded individuals who are passionate about the culinary world.
Why Choose HRC?
Trusted Expertise
Our content is curated by seasoned professionals with years of experience in the restaurant industry. We ensure that the information we provide is accurate, reliable, and actionable.
Comprehensive Coverage
From front-of-house operations to back-of-house management, we cover every aspect of running a restaurant. Whether you're just starting out or looking to take your establishment to the next level, we have something for you.
Interactive LearningWe believe in making learning interactive and engaging. Our website features webinars, video tutorials, and interactive forums to enhance your understanding and application of key concepts.
Get Started TodayExplore our website to discover a wealth of information tailored to help you succeed in the restaurant business.
Base Services
1.Team Building
“There are no great companies. There are only great teams who are the foundation of companies.” Every team confronts issues that face the company in order to make the organization healthy. Our teambuilding seminars focus on the following areas:
- a.Everyone is on the same page about what needs to be accomplished
- b.The team establishes priorities
- c.Where contributions and decisions lie within the team
- d.Rules of conflict, debate
- e.Best use of individual and collective talent to bring forth measurable results
2.Emotional Intelligence
Emotional Intelligence is described by Daniel Goleman as “that potent combination of self-management and social skills….” Our seminars build on that concept by enhancing:
- a.Knowledge of one’s strengths and weaknesses
- b.Self-Motivation
- c.Empathy
- d.Ability to restrain one’s inclinations
- e.Relationships with others
3.Wellness in the workplace
Wellness is ANYTHING and EVERYTHING! What do you want wellness to be in your life?
- a.We begin an appraisal of wellness in an organization by utilizing a Health Risk Assessment – searching for what employees need to feel better about themselves, their outlook, their jobs, etc.
- b.The Implementation phase involves sorting through the data according to employee responses and discover what information is consistent and what information is diverse
- c.Classes and training emphasize an individualized approach throughout the company
- d.We gauge success by creating monthly scorecards according to all employees’ individual needs
4.Developing leaders
The inability or unwillingness of companies to neglect the development of leaders is their greatest downfall. No talented individual should remain static. Therefore, tni assists you in your quest to prepare employees at all levels for success:
- a.Identifying and developing areas of strength; learning how to maneuver around weaknesses
- b.Creating a meaningful mentor relationship
- c.Facing challenges: learning how to make the proper decisions
- d.Setting goals and using performance appraisals to measure development
4.Performance Management
The best performance management lies in knowing your employees well: their strengths and areas of opportunities, as well as their aspirations within the company. Therefore it is important to focus on the following areas:
- a.Competencies: helping employees set goals and empower them to meet those goals in ways that utilize their strengths
- b.Establish development plans, both personal and professional
- c.Appraise performance on a regular basis and challenge employees with continued responsibilities
- d.Reward and recognize success and teach employees how to work through temporary failures
5.Culture of success
Every successful culture is based on a strict code of integrity, which is defined in their corporate Mission, Vision and Values. In this way, employees know the standards of conduct and organizational beliefs and are expected to continually uphold them. tni helps you define your culture of success through:
- a.Mission, Vision and Values
- b.Strategic Planning
- c.Executive Teambuilding
- d.Performance action plans
- e.Study of corporate philosophy
- f.Process measurement
- g.Culture studies
6.Recruitment strategies
Companies want to hire the most talented individuals, but does the talent match your corporate culture? tni makes the hiring process more effective and efficient by utilizing the following instruments, tailored to your individual culture:
- a.Online screeners
- b.Online preliminary interviews, with written reports on the talents prospective candidates
- c.1:1 telephone/personal interviews with final candidates
- d.Written and verbal consultations/recommendations in the decision making process for hiring the most qualified candidates